Frequently Asked Questions (FAQ)
Does ZingoDine work if my restaurant internet goes down?
Yes. The ZingoDine Modern POS architecture incorporates an offline caching layer. You can continue creating orders, firing items, and taking payments during internet outages. Once the broadband connection is re-established, the terminal synchronizes all orders with your cloud ledger automatically.
What hardware does ZingoDine support?
ZingoDine is built with broad hardware compatibility. We support standard ESC/POS 80mm thermal receipt and kitchen printers (Epson, Star Micronics, Rongta, Sunmi, Xprinter) via LAN, Wi-Fi, USB, and Bluetooth. The POS runs on Android tablets, iPads, Windows touch terminals, and dedicated commercial POS hardware.
Can I keep my existing card payment provider?
Yes. You can use any external card machine alongside ZingoDine. However, for maximum speed, zero keying errors, and automated reconciliation, we offer integrated payment terminal solutions powered by GlobalPayments and Stripe.
How do partner commission payments work?
Commissions are audited and paid monthly via BACS bank transfer directly to your registered bank account. Statements are issued on the 1st of each month with payouts processed promptly.
Can I manage multiple restaurant branches from one login?
Absolutely. ZingoDine includes native multi-branch and chain management. You can review aggregate sales reports, transfer stock between locations, update menu pricing globally or per branch, and manage staff permissions across all sites.